Individuals not answering their telephones and big studies despatched by fax are a part of the explanation those that have had a COVID-19 check may even see a delay in getting outcomes.
Dr. Nicola Mercer is the medical officer of well being and CEO of Wellington-Dufferin-Guelph Public Well being. She says the system they use to get assessments finished and outcomes again was not constructed for the quantity of testing being finished proper now throughout the pandemic.
It takes about two days for individuals to get their check outcomes, however typically it may well take longer.
After a lab analyzes a pattern from an evaluation centre, there are two methods for an individual to get these outcomes: both they will examine on-line or they anticipate public well being to name.
Public well being finds out about lab outcomes by way of fax.
“Then these faxes need to be retrieved. It is not truly an automatic system. And if we had a extremely large testing day, let’s simply say we examined a thousand individuals which we’ve finished within the month of Could, when you get a thousand outcomes all put collectively in an enormous fax, it takes some time to type by way of that to be sure that there is no duplicates, which there usually is,” Mercer mentioned.
Calling individuals who have been examined
Then, public well being has to name the one who was examined.
“We now have to come up with the individual. More often than not that is fairly simple. More often than not persons are at residence, however typically they do not reply their cellphone,” she mentioned. “Individuals do not at all times reply once they see an unknown quantity. So typically it does take a short time for us in public well being to come up with individuals.”
Mercer says individuals with constructive check outcomes and other people residing in long-term care houses, retirement houses or congregate settings are prioritized for receiving their outcomes.
The evaluation centres throughout the well being unit have finished greater than 5,300 assessments.
The centres have seen a surge in individuals eager to be examined, significantly since Premier Doug Ford encouraged anyone with signs or who believes they might have been involved with somebody who has COVID-19 to get examined. Mercer says they’re now taking a look at potential different testing websites, resembling on the College of Guelph for college students and employees.
There are 394 constructive circumstances of COVID-19 within the space lined by Wellington-Dufferin-Guelph Public Well being and 35 individuals have died.
In Wellington County and Guelph, persons are extra more likely to contract the virus from group unfold reasonably than outbreak.
Mercer says that is truly excellent news.
“When it will get into our long run care houses, retirement houses or these settings, it’s lethal and it goes by way of in a short time,” she mentioned. “We have put into place actually good measures, so we’re truly getting higher. We have discovered from our previous errors our houses are extra protected.”
Mercer mentioned with COVID-19 being a respiratory virus, it means most individuals are getting it by speaking to somebody who has the virus.
“A small variety of individuals may get it from touching issues once they’re in a grocery retailer however most individuals get it from being round individuals,” she mentioned. “Neighborhood unfold, it is on the market. Take it critically. However on the identical time, please take pleasure in your outside actions.”