The UT Registering and Licensing Authority (RLA) has develop into the flag-bearer among the many administrative departments now that metropolis residents will be capable of file on-line complaints underneath the Proper to Service (RTS) Act on the web sites of the respective service supplier departments.
UT RTS commissioner KK Jindal mentioned, “The RLA has already uploaded the companies being provided by the division underneath the RTS, together with the time restrict for supply of a service, names and phone info of designated officers, first appellate authority and the second appellate authority on its web site.”
“Subsequent, customers availing division companies will be capable of make complaints on-line. The service is anticipated to be operational in per week’s time. Aggrieved customers can already make handbook complaints underneath the RTS,” mentioned Jindal.
POWER TO THE CITIZENS
The RTS grants energy to the residents to file complaints and search grievance redressal in case of non-delivery of designated companies inside the stipulated time interval.
The RTS commissioner has already taken up importing of designated companies and the appellate authorities on different UT departments and MC web site as properly.
The RLA has already uploaded the companies being provided by the division underneath the RTS on its web site www.chdtransport.gov.in
“The opposite two departments underneath the deputy commissioner—property workplace and DC workplace—are additionally underneath course of to add the requisite info on-line and facilitate submitting of complaints underneath RTS on their division web sites,” Jindal added.
RTS COMMISSION HAS NO WEBSITE
Considerably, the UT RTS Fee itself is but to get its personal web site, but it surely hopes to get one operational inside per week.
“A proposal for the web site was despatched 15 days in the past and is awaiting permitted by the administration. It’s anticipated to be granted this week. As quickly because the area title is sanctioned, we are going to put up all of the requisite info on-line. In time, the positioning might be changed into an interactive one to even permit submitting of complaints, checking of criticism standing, orders and so forth,” Jindal mentioned.
The UT adopted the Punjab RTS Act in January 2018 and constituted a one-man fee later in April. The foundations have been formulated by KK Jindal in February this 12 months and have been awaiting administration’s approval since then.
Final month, the UT notified the RTS guidelines, which made the Act totally operational within the metropolis. With that, the onus then shifted onto the division heads to publicise the notified companies of their departments each on-line and of their respective places of work.
188 SERVICES NOTIFIED
It was in September when the UT had notified 188 companies underneath the Proper to Service Act, holding officers accountable in the event that they don’t present companies to candidates inside the decision interval fastened within the notification.
Out of the 188 companies notified underneath the Act, 90 belong to the municipal company (MC), 39 to deputy commissioner (DC) workplace, 19 to the Registering and Licensing Authority (RLA), 17 to the property division, 11 to the Chandigarh Housing Board (CHB) and 12 to the State Transport Authority.